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Our mission is to open up new horizons for you, allowing you to explore the world and its wonders while enjoying the best services available. To achieve this goal, we are committed to the following practices:
Customer-Centric Approach: We care about you, which is why we provide our platform and customer service in multiple languages.
Diverse Travel Experiences: We offer a range of 6 travel services through an electronic platform that stays up-to-date with the latest developments, catering to your diverse needs for your next trip, regardless of the destination.
Exploring Attractions: We provide you with the opportunity to experience various tourist attractions and connect with reliable tour operators.
Convenient Payment Options: We simplify the process of paying for entrance fees and purchasing or renting various tourism products and services by offering secure payment methods.
24/7 Support: Our services are available 24/7, with our customer support center ready to assist you around the clock, ensuring continuous support.
Valuing Your Feedback: Your opinion matters to us. Our website is designed to align with your preferences as a traveler, making it as user-friendly as possible when using our services.
Transparent Reviews: We prioritize transparency and display unfiltered reviews from actual travelers who have shared their experiences.
Best Prices Guaranteed: We promise to provide you with an electronic platform rich in information, easy to use, and committed to offering you the best available prices.
Price Monitoring: We diligently monitor the prices we offer, ensuring competitive rates on our website.”
Our company collaborates with numerous travel and tourism service providers globally to deliver a comprehensive array of services and travel solutions to our users. We are dedicated to ensuring that your travel experiences are of the highest quality.
In the event that Travel Tales is unable to confirm a reservation for a service that a customer has paid for, our responsibility in such cases is limited to two options:
Refund: We will promptly return the full amount paid by the customer.
Alternative Arrangements: We will make every effort to provide the same service, maintaining the same level of quality and at the same price, through an alternative service provider.
It’s important to note that our company does not assume any responsibility for the cancellation or denial of service to the customer due to their behavior or for any other reason. We advise all our customers to adhere to the terms and conditions of the service providers to ensure a smooth and enjoyable travel experience.
Travel Tales is committed to maintaining the readiness and availability of our website and its associated services for our valued customers. However, it’s important to note that while we make every effort to provide a seamless experience, we cannot guarantee uninterrupted or continuous operation of the site.
Please read all provisions related to the terms and conditions very carefully, and be careful to record all personal data, because the customer alone bears responsibility for entering incorrect data, whether intentionally or unintentionally. Correct and clear contact information must be entered while requesting a specific service, because if the site is unable to communicate with the customer through the contact information he listed, then he has the right to cancel the reservations he made without any responsibility on the site, and in this case all return conditions apply. Including the financial penalty that applies at the time of cancellation.
At Travel Tales, our primary goal is to ensure a safe, easy, and hassle-free booking process for our customers. To achieve this, we meticulously review all bookings. In cases where we receive a report of concern from the relevant bank or payment service provider, we classify the reservation as ‘suspicious.’
Our dedicated team promptly reaches out to the customer using the contact information provided to us to verify the validity of the reservation. Once we receive the necessary documents and confirm the reservation’s legitimacy, it is removed from the ‘suspicious reservations’ category and considered a valid reservation.
However, it’s crucial for customers to respond within the specified timeframe, as stated in the email we send for verification. If a customer fails to provide the required response within the specified time, Travel Tales reserves the right to cancel the ticket and may impose applicable fees
Providing Information: We are dedicated to offering comprehensive information about the services and special offers available to our customers.
Acting as an Intermediary: Travel Tales acts as an intermediary, facilitating communication between you, the customer, and the service provider.
Ensuring Access to Information: We ensure that all relevant parties have access to the necessary information to make informed decisions about the services.
Confirmation of Service Acceptance: We play a role in confirming that all parties involved acknowledge and accept the services provided.
Third-Party Delivery System: It’s important to note that Travel Tales is not responsible for the third-party delivery system used to provide the services.
Provide Accurate Information: Customers are expected to provide accurate information as required during the booking process.
Full Payment: Customers are responsible for paying the full cost of the service as agreed upon.
Understanding Terms: It’s essential for customers to be aware of and understand the terms of service, including cancellation terms, for all services they have agreed upon.
Compliance with Regulations: Customers are required to adhere to all security regulations and travel rules, which includes carrying valid travel documents.
Travel Tales is committed to ensuring that your privacy is protected, please read our privacy policy for more information.
The Travel Tales website may include links and references to internet sites operated by third parties. Please be aware that Travel Tales does not maintain or control the content, information, products, or services offered on these external sites. These links and references are provided solely to enhance your experience on our site, without any conditions or restrictions from our end.
It’s important to note that when you choose to use these links to access other websites, you do so at your own discretion and responsibility. Travel Tales does not assume any liability for your interactions with or the content of these external sites.
Travel Tales and its affiliated websites do not offer any guarantees regarding the stability of the prices displayed on the site. The prices listed are general indicative prices and are subject to change. Therefore, we reserve the right to modify these prices before a customer utilizes a service. If any amendments or changes are made by the service provider, Travel Tales or any of its affiliated websites do not assume responsibility for altering or adjusting the previously announced prices for the available products on the site. Additionally, we do not provide any guarantees regarding the availability of specific services or features
If we process your personal data based on your consent, you have the freedom to withdraw that consent at any time. To do so, you can contact us using the provided contact details at the end of this statement. If your consent pertains to receiving marketing emails, you can also utilize the unsubscribe link included in the email.
Please be aware that if you choose to withdraw your consent, it may impact our ability to continue providing the relevant service to you.
You have the following rights concerning your personal data, under certain circumstances:
Right to Access Data: You can request a copy of the personal data we hold about you, along with additional information about how we process that data.
Right to Rectification: If we have inaccurate or incomplete data about you, you have the right to request corrections or updates to ensure it is accurate and complete.
Right to Erasure (Right to be Forgotten): You can ask us to delete the personal data we hold about you.
Right to Restrict Processing or Object to Processing: You have the right to request that we cease processing your personal data for specific purposes or object to our processing of your personal data for certain purposes.
Right to Receive Data in Readable Form: You can request a copy of your personal data in a structured, commonly used, and machine-readable format to provide to you or a third party.
To exercise any of these rights, please contact us using the provided contact details at the end of this statement.
In order to process your reservation for transportation or any supplementary services, we request certain information from you, such as your name, address, email address, payment details, and reservation details. Additionally, we collect specific information from the device you use to access our platform, such as your IP address, browser, and device type. In addition to the data we collect ourselves, we may occasionally receive information collected by third parties on our behalf, such as when you view an advertisement for our services on an affiliated site.
Most of the personal data we collect from you is information you provide to us. This may include:
Transportation Price Quotes: If you’re seeking a price quote for transportation, we will collect your name, email address, your IP address, and the reference number for the price quote. If you contact us by phone, we will also retain your phone number and a record of your call with us.
Unfinished Email and Phone Calls: If you initiate the steps for a reservation but do not complete it, we may have collected limited data about you, including your name, email address, and phone number (depending on how you contacted us).
Reservation Details: When you make a reservation with us, we will request the information needed to process the reservation. This includes your name, address, email address, phone number, and your payment details.
Inquiries and Complaints: If you contact our customer service team for an inquiry or complaint, we will record the details of that inquiry or complaint and how it was handled in our systems. We may also request additional details about the inquiry or complaint from the relevant transportation service provider or other service providers, and in such cases, we will also record these details in our systems.
Insurance Documents: If you purchase an insurance document through one of our insurance partners, we will collect your name, address, email address, phone number, the reference number for the reservation, your IP address, and your payment details to facilitate your purchase of the insurance document.
Other Supplementary Products and Services: If you make a reservation or purchase any other supplementary service, such as airport transfers, we will request the information we need to process your request. This includes your name, address, email address, phone number, the reference number for the reservation, your IP address, and your payment details.
Details of On-Demand Taxi Reservations: If you register to use our on-demand taxi reservation application, we will collect your name, email address, your loyalty program number (if applicable), password, and your payment details.
Location Data: If you use our services on a mobile device with location services enabled, we will record your location to help you access transportation and other services in your area. We may also use your IP address to determine your country when making a reservation.
Loyalty Program Data: If you are a member of our loyalty program, and the loyalty program is integrated into transportation services, we will retain your loyalty program membership number and reference numbers for your previous reservations.
Marketing Emails/Phone Calls: If we use an email/phone call marketing program, when we collect your email address and/or phone number, we will record your preferences regarding receiving marketing materials from us related to our products and services, as well as third-party products and services.
Surveys: If you participate in a survey, we will record your responses to that survey, along with your name and email address.
Automatically Collected Personal Data: When you use our platform, we employ various technologies to automatically collect data about the device you use and your interactions with the platform. This may include:
Device Data: We automatically collect data about the device you use, including its IP address, unique device identifier, browser type, and operating system.
Platform Usage: We automatically collect data about how you use the platform, including the date and time of your visits, the pages you visit, the time you spend on each page, the links you click on each page, and any system errors or problems you may encounter.
Referral Information: We record how you arrived at the platform (e.g., via a search engine or by clicking on an advertisement).
Please note that the collection of location data and device data occurs automatically when you use our platform and may be subject to your device settings. Additionally, the use of some features of the platform may be contingent on enabling location services.
Tourism Services: We offer a range of tourism services as part of our booking packages, including hotel accommodations, transportation, tours, excursions, and flights.
Reservation Prices: The prices for reservations are contingent on their availability at the time of booking.
Flight Times: Flight schedules may necessitate early arrivals or late departures from your hotel. Our customer service team will provide you with information on travel times and flight schedules during the booking process to help you prepare for your trip.
Hotel Changes: In emergency situations, such as when booking more rooms than available or during blackout dates, Travel Tales reserves the right to modify or change the hotel to another of the same category.
Flight Conditions: All flights are subject to the conditions of carriage set by the airline.
Visa Procedures: Travel Tales does not assume responsibility for completing travel visa procedures for holiday packages. It is the traveler’s responsibility to ensure they possess all necessary travel documents.
To book 7 or more passengers or 7 or more airline tickets, please send your request through the group reservation request form available on our electronic platform.
Some suppliers may have their own policies that you must adhere to, and these policies are outlined in the reservation policy before confirming your booking. We strongly recommend that you carefully review this policy before proceeding with your reservation.
When you purchase any service through Travel Tales, additional terms and conditions become applicable in addition to the previously mentioned terms and conditions once your booking is confirmed. This confirmation automatically enters you into an agreement with the chosen service provider. For instance, all services and cancellation policies that you agree to during booking must be followed in accordance with the rules and policies set forth by the selected supplier.
It’s important to note that in certain cases where bookings may be declined by the supplier, there is the possibility of substituting the service with a similar service of the same type. In such cases, any price difference must be paid if applicable, or a refund will be issued if the service is declined.
Third parties that offer travel product options, products, or services accessible or bookable through our platform are independent contractors and not agents or employees of TravelTales, its subsidiaries, related companies, or affiliates. It’s important to understand that TravelTales providing travel product options or offering products and services from certain third parties does not imply, suggest, or constitute any sponsorship or endorsement by TravelTales of any Provider, nor does it imply any affiliation between any Provider and TravelTales.
Unless expressly stated otherwise, TravelTales’ presentation of selected options should not be interpreted as a recommendation by TravelTales of the providers, travel options, products, or services. You acknowledge that TravelTales is not responsible for the accuracy, timeliness, or completeness of the information you obtain from travel product providers or travel deal providers.
You are responsible for transacting with and making payments directly to third-party travel service providers or their agents, as displayed by our platform. Any interaction with a Travel Products Provider accessed through our Platform is done at your own risk and may be subject to terms and conditions established independently by such third parties. TravelTales assumes no liability for the actions, omissions, errors, representations, warranties, or breaches of such suppliers or for any personal injury, death, property damage, or other damages or expenses resulting from your interactions with them.
The cancellation policy for tourist packages is as follows:
Please note that some promotional offers and incentive packages may have their own terms and conditions that are non-refundable, regardless of the period from the date of reservation request or cancellation until the date of travel. The cancellation policy for these offers will be in effect and is subject to what is mentioned in this clause. Any special terms and conditions for such offers are clearly stated on the pages of the promotional packages.
This policy outlines the deductions applicable for cancellations based on the timing of the cancellation relative to the date of travel, with special consideration for non-refundable promotional offers.
Providing Information: We are dedicated to offering comprehensive information about the services and special offers available to our customers.
Acting as an Intermediary: Travel Tales acts as an intermediary, facilitating communication between you, the customer, and the service provider.
Ensuring Access to Information: We ensure that all relevant parties have access to the necessary information to make informed decisions about the services.
Confirmation of Service Acceptance: We play a role in confirming that all parties involved acknowledge and accept the services provided.
Third-Party Delivery System: It’s important to note that Travel Tales is not responsible for the third-party delivery system used to provide the services.
When booking a destination through our tourism platform, please be aware that you may need a travel visa for the chosen destination or for any layovers during your trip. Obtaining this visa is your responsibility, and we recommend ensuring that your passport is valid for the duration of your travel, meeting the entry requirements of all countries you plan to visit. For detailed information about passport and tourist visa requirements, it’s advisable to contact the embassy of the country or countries you will be traveling to.
Additionally, please note that the fees charged for your booking may not cover individual fees such as departure taxes, passenger service fees, or taxes imposed by airport or civil aviation authorities in the countries you intend to visit. Therefore, you will be required to directly pay all applicable taxes to the relevant authorities when making your booking.
For your safety and well-being, we strongly advise consulting a doctor before traveling to any destination, especially if you have specific health concerns or are transiting through different regions. Some countries may also require international travel insurance, so it’s essential to ensure you have all the necessary travel documents and health precautions in place before your journey.
This Privacy Statement provides comprehensive information about the personal data we collect through this website and any other websites or mobile applications associated with our car rental and ground transportation platform (referred to as the “Platform”). It outlines the details of how we process this data and to whom it may be disclosed. This notice also elucidates your rights under relevant data protection laws, including the European Union General Data Protection Regulation (GDPR), concerning our handling of your data.
You are not obligated to provide any of your personal data to us. However, if you intend to book a transfer or utilize a complementary service, you will be required to furnish us with the necessary information through our booking engine. Failure to provide this information will result in the inability to process your reservation. Similarly, when you contact our customer service team with an inquiry or complaint, you may be asked to provide specific information. We will inform you when such information is necessary.
To provide our services, we may need to share your personal data in the following circumstances:
Transfer Providers: In order to process your booking, we may need to send your details to the relevant transfer providers. If you contact us with an inquiry or complaint related to a booking you’ve made, we may share the details of your inquiry or complaint with the transfer provider to address your inquiry or resolve your complaint.
Third-Party Service Providers: When you purchase another service, we may share personal data with the third-party service provider to facilitate the delivery of the service. Similarly, if you make a claim under an insurance policy, we may need to share personal data with the underwriter or other designated parties to process the claim.
Online Advertising: Within our online advertising programs, we may share your personal data with third parties who use it to customize advertisements that appear on third-party sites. Please note that when we share this data, it cannot be used to directly identify you, as we employ technologies that use codes and tags that do not allow for the identification of individuals.
Service Providers: We use various service providers to assist in delivering our services, and some of these providers may have access to your data. We ensure that these service providers respect your privacy rights and handle data in accordance with data protection laws. Some examples include:
It’s important to note that we take measures to ensure that your data is handled with care and in accordance with data protection laws when shared with third parties.
It’s important to understand that third parties providing travel product options, products, or services accessible or bookable through Travel Tales’ platform are independent contractors. They are not agents or employees of TravelTeles or its affiliated companies. The fact that Travel Tales offers travel product options or sells products and services on behalf of certain third parties does not imply, suggest, or constitute any sponsorship or endorsement of those providers by Travel Tales.
Here are key points to keep in mind:
Independence: Travel product providers are independent entities, and any interactions or transactions you have with them are separate from Travel Tales.
No Endorsement: Travel Tales’ presentation of travel options, products, or services from providers is not a recommendation or endorsement by Travel Tales of those providers, their offerings, or their services.
Responsibility: You, as the user, are responsible for transacting directly with third-party travel service providers or their agents as displayed on Travel Tales’ platform.
Risks: Your interaction with any travel product provider accessed through the platform is at your own risk. These providers may have their own terms and conditions that apply independently of Travel Tales. Travel Tales is not liable for acts, omissions, errors, representations, warranties, breaches, or negligence of these third-party providers.
Liability: Travel Tales bears no liability for personal injury, death, property damage, or any other damages or expenses resulting from your interactions with third-party travel product providers.
In summary, when using Travel Tales’ platform to access or book travel-related products or services, you should carefully review and consider the terms and conditions of the specific providers you choose to engage with, as Travel Tales operates as an intermediary connecting users with these independent travel product providers.
Travel Tales may transfer your personal data to countries outside the European Union (EU) in certain situations. These transfers can occur when the European Commission has not deemed the level of data protection in the destination country to be equivalent to that available in the EU. Here are some common scenarios:
Transfer to Transportation Service Providers: Personal data may be transferred to transportation service providers to fulfill your reservations. These providers may be located outside the EU.
Business Administration: Personal data may be transferred outside the EU in the administration of Travel Tales’ business operations. This can happen when using service providers located in another country or jurisdiction.
When Travel Tales transfers your personal data outside the EU, they are committed to ensuring that appropriate measures are in place to protect your data and comply with obligations under data protection laws. These measures can include:
Contractual Agreements: Travel Tales may enter into contracts with the receiving entity that meet the approval of the European Commission.
Approved Data Transfer Mechanisms: Travel Tales may verify that the receiving company has agreed to adhere to approved data transfer mechanisms, such as the EU-US Privacy Shield framework.
If you would like more information about the specific measures Travel Tales has taken in relation to the transfer of your personal data or if you wish to obtain copies of agreements related to these transfers, you can contact Travel Tales using the provided contact details.
In summary, Travel Tales takes data protection seriously and ensures that appropriate safeguards are in place when transferring personal data outside the EU to protect your privacy and rights.
Travel Tales follows a records retention policy to manage the retention of your personal data. The primary principle of this policy is not to retain personal data for longer than necessary for the purpose it was collected for and in compliance with applicable legal requirements. The specific retention period for your personal data may vary depending on the type of data and its intended purpose. Here are some examples:
Transaction Data: Data related to your bookings and interactions with Travel Tales concerning these bookings are retained for as long as necessary to facilitate your booking and address any related issues. If you have given consent to receive marketing communications, certain transaction data may be held as detailed below.
Loyalty Program Data: Data pertaining to loyalty programs is retained for as long as necessary to administer the loyalty program effectively.
Marketing Emails: Personal data necessary to send you marketing communications is retained for the duration needed to implement your marketing preferences. This includes retaining some transaction information that enables Travel Tales to customize marketing messages for you.
Managing Legal Claims: When determining how long personal data should be retained, Travel Tales considers the potential need for this data in providing or defending against legal claims. If the data is required for this purpose, it may be retained until the expiration of the applicable statute of limitations for the type of claim involved, which varies between two and 12 years.
In summary, Travel Tales ensures that personal data is retained for the necessary duration to fulfill its intended purpose and comply with legal obligations. The retention periods may vary depending on the nature of the data and its use.
The Privacy Statement provided pertains exclusively to this platform and the services offered by CarTrawler in association with this platform. If you access this platform through a link from another website or if it contains links to other websites, it’s essential to be aware that this Privacy Statement applies solely to this platform.
When you navigate to other websites via links or access this platform through links from other websites, it is advisable to review the privacy statements of those respective websites. Each website may have its own privacy policies and practices that may differ from what is outlined in this Privacy Statement.
It’s important to note that if you are planning to travel to destinations that require a visa, the responsibility for obtaining the necessary visa rests with you as the traveler. TravelTales does not provide visa services or handle visa applications on behalf of travelers.
Additionally, before traveling to international destinations, it’s essential to check the validity of your passport to ensure it meets the requirements for entry into the countries you plan to visit. Each country may have its own passport and visa requirements, so it’s advisable to research and verify these requirements by visiting the embassies or official government websites of the respective countries you intend to travel to. Being well-informed about passport, visa, and other travel requirements will help ensure a smooth and hassle-free travel experience.
Travel Tales may apply a “Service Fee” to each booking that appears on the payment page. Here are some important points to note about Service Fees:
Service Fees are non-refundable in case of full or partial cancellation requested by the customer.
Service fees are refundable in the event the reservation is rejected by the supplier or Travel Tales.
In summary, while Service Fees are generally non-refundable when customers request cancellations, they can be refunded if the reservation is rejected by the supplier or Travel Tales itself.
The terms and conditions of the offers provided by Travel Tales are subject to the terms and conditions of the reservation, with the exception of the return policy. The voucher amount is non-refundable, regardless of the terms and conditions of the reservation for which the voucher was used. Each offer is subject to the provisions mentioned in each offer advertisement.
Important points to note:
If you are unsure about the terms of a specific offer, it’s advisable to contact Travel Tales before making a booking.
The value of an offer cannot be compensated if payment has already been made.
Travel Tales reserves the right to stop or suspend offers without prior notice.
Each coupon is for one-time use only and cannot be used for multiple bookings.
Combining two offers, such as a coupon and rewards, in one reservation is not permitted.
All discounts (coupon discount/rewards) will be deducted from the cancellation amount in the event of a full or partial cancellation of all services.
In summary, when using an offer, it’s essential to understand and adhere to the specific terms and conditions associated with that offer, and keep in mind that the voucher amount is non-refundable.
It’s important to consider the following when dealing with the currency converter on the website:
Use the currency rates displayed on the website as indicative guidelines only, as they are sourced from public and available references.
Foreign exchange refers to the conversion of one currency into another, and this term also implies currency conversion. Exchange rates are regularly updated based on various factors. You can contact your bank for more information on this topic.
Please be aware that foreign exchange fees are included in the prices during the booking process on the website and also affect the amount refunded. For example, if you book in US dollars and use a credit card in Saudi Arabian Riyals, there will be foreign exchange fees that involve converting the currency from Saudi Riyals to US dollars. This difference will be reflected in the prices during booking and also when processing refunds.
In summary, the currency converter on the website provides indicative rates, and it’s important to be aware of potential foreign exchange fees when making bookings and processing refunds, especially when dealing with different currencies.
It’s important to note that when you make payments through the electronic platform, Travel Tales strives to maintain the confidentiality of your information, including credit card and personal data. Here are some key points:
Payment Methods: Travel Tales accepts most credit or debit cards for payment.
Confidentiality: The platform makes every effort to ensure the confidentiality of your personal and financial information.
Encryption: When you book travel online, all your personal information is encrypted to enhance security.
This emphasis on security and confidentiality is crucial in ensuring the safe and protected handling of your payment and personal data during the booking process.
When booking through the Travel Tales website or its applications, you have several payment options available:
Credit Cards: You can pay using Mada, Visa, and MasterCard credit cards.
Bank Transfer: Payment can also be made through a bank transfer to one of the company’s accounts.
Travel Tales Rewards/Coupons: You can use Travel Tales rewards or coupons as a payment method.
It’s important to note that in the event of a refund, the refunded amount will be credited back to the original payment method used for the purchase. This ensures that refunds are processed in accordance with the payment method initially chosen for the transaction.
The cancellation and amendment system for booking tourist activities is as follows:
Once you purchase one of the activities available on the site, you cannot change or cancel your reservation nor receive a refund, unless otherwise stated in the terms and conditions applicable to this product.
The basic cancellation policy allows you to request a change and/or cancel your reservation up to 48 hours before the activity start time. If the experience does not have an explicit start time, the deadline to request a change or cancellation will generally be 11:59 PM, two days before the start date. Timing is calculated according to the time zone of the “Activity” experience.
If any product is labeled as “Promotional or Discounted Offers” or with a substantially and morally similar message (which includes but is not limited to all group reservations booked through the Group Booking Section), then it is non-refundable and will not be able to be changed or canceled after the booking has been made.
A limited number of services have different cancellation policies. In all circumstances, you should check the cancellation policy set out in the activity details in force at the time of your booking, which policy will apply to the cancellation terms and govern any refunds.
If you make a booking using a promotional code, or if you accept a discount or offer price, especially during the check-out process, you may void the discount or special offer price by submitting a change request after booking.
No refunds can be made once the experience has begun, or in respect of any product, accommodation, meals, or other services you have begun to avail.
This policy outlines the rules and conditions for amending or canceling bookings for tourist activities.