Go Ejazah is committed to ensuring that your privacy is protected

Overview
In Go Ejazah, we respect the trust that our clients placed in us while using our websites, digital products, apps, tools and other services we provide both online and offline. This is why we tailored our privacy policy to help you understand everything related to the information we collect, why we collect it and what we do with it. We hope you read the document thoroughly and carefully. If you don’t understand any of the terms mentioned, you can find its full description in the key terms section. Kindly take time to read our privacy policy and if you have, any questions contact us directly.
Information we collect
The information and personal data we collect are used to provide you better-customized services. We use this information to know your needs better and shape our products accordingly. It also helps us initiate more meaningful conversations during your website visit. We collect information in two different ways:
Information you give to us:
The information you provide us depends on the service you request and what you choose to provide. The types of information we collect directly from you may include, without limitation: Name, address, telephone number, email address, Login details, and password if you create a Go Ejazah account. By agreeing to our privacy policy terms, you commit to providing us with updated, complete, and accurate information necessary for providing our services. You may provide us with this information through: Creating a Go Ejazah account Using our online Booking forms Online chat and contact us form Customer care emails and numbers Event registration or any other type of forms. Requests for customer support and technical assistance Your communications and dealings with us Other information collection methods. In case of linking your Facebook, Google or Twitter account to Go Ejazah, we also collect the information available on these accounts depending on your privacy settings and their privacy policies.
Information we collect automatically:
We collect other information about your interaction with the website through cookies and other third parties. This information varies starting from your referral to our website, links you clicked, and how much time you spent surfing our website.
Cookies and similar technologies
Cookies are small text files that we send to your device (Computer, Tablet, Mobile) when you visit our website for the first time. And when you visit the website again, the server retrieves the cookie to help you operate more efficiently because it remembers things such as login, language, font size, and other display preferences so you don’t have to enter them every time.
Types of Cookies we use
First party cookies Analytics cookies Third party cookies
Information Our cookies collect
Our cookies will only collect and store the unique ID of a user as long as he's logged in. This serves the purpose of enhancing the experience of the user throughout our website, goejazah.com, only. It essentially falls under the category of First-Party, Necessary & Performance cookies to provide a better experience for users while applying for our services, for example.
Why and how we are using cookies
Cookies help us maintain a high website performance and functionality, which enhances our visitors' experience. They are only used for the stated purposes in the privacy statement and are never traded or discolored for other third parties unless this is a required step for our processes.
Cookies lifetime
A cookie lifetime is 24 hours. On our website, we use two different types of cookies. Session cookies that will only stay on your device until you stop browsing and persistent cookies stay on your computer or mobile device until they expire or are deleted.
Cookies and security
Cookies are not viruses, they are plain-text files that are completely safe and impose no threats on security as they can only be used to store information. It can not be self-executed or self- replicated. In Go Ejazah, we use cookies as a website memory to recognize our visitors and respond to their actions in a more personalized way.
How you can manage cookies
You can always delete the cookie file by following these instructions. Although, we recommend keeping it for better usability on all of our websites.
Controls you have over your account
If you want to preview, edit, or delete the information we collected from you through our services, you can contact us directly through the following Contact Us form. If you have any complaints regarding the way we use and perceive your information, you may refer it to us directly through admin@goejazah.com
How we use the collected information
To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation. To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation. To register you with our website/mobile application and administer our website services where you have registered to receive these. You can unsubscribe from these services by contacting us. To answer any queries which you may send to us by e-mail. For direct marketing purposes. To enable us to review, develop and improve the services which we offer and provide you and other customers (via mail, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties, if, at the time of registration, you have opted for receiving the Go Ejazah newsletter or updates. To personalise your experience and give you a better service (your information helps us to better respond to your individual needs). To improve the user-friendliness of the site (we continually strive to improve the site offerings based on the information we receive from you). To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) and for website traffic analysis. To administer a contest, promotion, survey or other site features. To send emails, SMS, website and mobile app notifications as well as other communications for providing services, responding to inquiries, and/or other requests or questions. To respond to queries of the authorities with regard to your accessing of the site and services availed by you. Automatic logging of session data Of course, you are solely responsible for maintaining the secrecy of your passwords, and your site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you’re online.
Who do we share your information with?
Our customer support offices in the network. Trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily. Customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries. Third party organizations involved in credit card authorization. With authorities, if we have a legal obligation to do so. Our employees and agents to do any of the above on our behalf, now or in the future. The companies within our corporate family and with our parent company and corporate affiliates. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this privacy policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future. If you choose not to provide certain personal information we request, you will still be able to visit our site but you may be unable to access certain options or services.
Transfer of your personal information
In order to ensure that your travel arrangements are completed smoothly and effectively, we may transfer personal information to countries which may not have data protection laws or to countries where your privacy and other fundamental rights may not be protected as extensively. We will transfer information only for the purpose of fulfilling/providing the services you have requested from us, in order to fulfill a contract with a third party for your benefit or to disclose information which we are required to do by law or requested from us by a regulator.
Information security
We have implemented reasonable technical and organizational security measures to protect your User Information. Please ensure that any Personal Information that you send to us is send securely. In certain instances, we may use Secure Sockets Layer encryption and/or transfer certain User Information in a non-human readable format to provide protection. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties. Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us are sent securely.
Online analytics
In order to provide a better experience, we use third part web analytics services (e.g. Google analytics) to collect and analyze the information related to our website visitors’ interactions including, without limitations, evaluating the usage of our services, noting the third websites referring to our website and analyzing usage trends.The information collected by the third part web analytics services are described in the cookies and similar technologies section. We may use analytics services with our email to collect information including, without limitations: Open rate. Opt-in rate. Click through rates on content. These information allows us to measure the effectiveness of our marketing and communication efforts by understanding our clients preferences.
When this policy applies
This policy applies to all of the services, tools, products and resources offered by Go Ejazah and its current and future ventures.
How long we keep your information
Go Ejazah keeps personal information and data of clients for a period estimated to use this information for specific purposes. This information might be kept for a longer time in case of requesting time extension or for legal issues. Personal information and data shall be deleted by the end of the above-mentioned period or by an earlier request from the client.
Changes
Go Ejazah has the right at any time to review and improve the privacy policy and provide notification of any modifications in this section for you to periodically check it. We assume that your continued use of the service constitutes your acknowledgment of the modifications and your consent on the modified privacy policy. In case of material changes you shall be notified through the provided email address or by any means we perceive to be more appropriate. You are always welcome to contact us if you have any questions regarding the privacy policy or its modifications through contact us form.